Refund policy

Your statutory right of withdrawal (EU)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. If your order is delivered in several shipments, the period runs from the day you receive the last item.

How to exercise your right of withdrawal

To withdraw, you must inform us of your decision by a clear statement before the withdrawal period ends. You can do this in the way that is easiest for you:

By email: send your withdrawal request to vaatturit@vaatturiliikesauma.fi

Through your customer account: log in (via the human icon on top of the screen) and use the return function under your order. You can also log in directly here.

You do not need to give a reason. To meet the withdrawal deadline, it is enough to send your communication before the 14-day period expires.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the cost of standard delivery, but not any extra cost arising from your choice of a more expensive delivery method than our standard option.

We will make the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earliest. Refunds are made using the same payment method you used for the purchase, unless agreed otherwise, and you will not incur any fees as a result.

You must send the goods back to us without undue delay and no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised. This includes made-to-measure and bespoke garments, as well as items that have been altered or tailored to your measurements at your request. 

The right of withdrawal also does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery.

Our voluntary exchange and return policy (store policy)

In addition to your statutory rights above, we offer a voluntary exchange and return policy.

All eligible items have a 14 days exchange and return period from the day you receive your order. We will exchange or refund any clean, unworn item in its original condition with tags still attached, returned within this period.

Please allow us 1 to 3 business days to process your exchange or return after we have received it.

Customers are responsible for return shipping costs for exchanges and returns.

Returns within the EU will be refunded the standard shipping cost paid on the purchase. If you specifically requested non-standard delivery, such as express delivery, we will refund our standard delivery cost only. We do not refund shipping costs for partial returns.

Items purchased in store at our Helsinki premises are not eligible for online return or exchange, as you can try them on before purchasing. 

Please contact us at vaatturit@vaatturiliikesauma.fi before shipping your items back to us, and we will guide you through the process.

Refusing to accept the order

If you refuse to accept an order or do not collect it, the package will be returned to us. In this case you are responsible for the return shipping cost and any additional fees this causes. Once we have received and processed the returned package, these fees will be deducted from your refund. If you are exercising your statutory right of withdrawal, the terms of the statutory withdrawal section above apply.

Unpaid return shipments

Packages sent back to us unpaid incur additional costs, as we have to pay the postal service to redeem them. We reserve the right to deduct the actual costs incurred from redeeming unpaid return shipments.

Faulty items and manufacturing errors

As a consumer, you have a statutory right to goods that conform to the contract. If an item is defective or does not match its description, you are entitled to a remedy such as repair, replacement, price reduction, or a refund under EU and Finnish consumer law. Your statutory rights regarding defects apply in accordance with applicable consumer protection legislation.

If you receive an incorrect order or a faulty item, or an item develops a manufacturing fault, please contact us at vaatturit@vaatturiliikesauma.fi

To speed up the process, please attach photos and your order number. We are not responsible if the item has been used, washed, or cared for contrary to the care instructions on the labels. We will do our best to find a resolution as quickly as possible.

Dispute resolution

We always aim to resolve any issue directly with you first, so please contact us at vaatturit@vaatturiliikesauma.fi before taking any further steps.

If a dispute cannot be resolved between us, as a consumer you may refer the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta), www.kuluttajariita.fi. Before contacting the Board, please contact the Consumer Advisory Services (kuluttajaneuvonta) of the Finnish Competition and Consumer Authority, www.kkv.fi/en.

For cross-border disputes within the EU, you can seek help from the European Consumer Centre Finland, www.ecc.fi/en.

Nothing in these terms limits any mandatory consumer rights. To the extent permitted by applicable law, we are not liable for indirect or consequential damages.

We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including transport disruptions, strikes, natural disasters, war, governmental actions, or failures of telecommunications networks.