VAATTURILIIKE SAUMA - TERMS AND POLICIES

Last updated: 25.08.2026

These Terms & Policies apply to all purchases made through https://www.vaatturiliikesauma.fi/  By placing an order you agree to these terms. These terms are governed by Finnish law, and nothing in them limits the mandatory consumer rights you have under EU and Finnish consumer legislation.

COMPANY INFORMATION

• Seller: Vaatturiliike Sauma Oy
• Address: Bulevardi 14, 00120 Helsinki, Finland
• Business ID: 0110229-5
• Y-tunnus: 0110229-5
• VAT number (International) FI01102295
• Phone: +358 9 495 524) 
• Email: vaatturit@vaatturiliikesauma.fi

1. RETURN AND REFUND POLICY

Your statutory right of withdrawal (EU)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. If your order is delivered in several shipments, the period runs from the day you receive the last item.

How to exercise your right of withdrawal

To withdraw, you must inform us of your decision by a clear statement before the withdrawal period ends. You can do this in the way that is easiest for you:

By email: send your withdrawal request to vaatturit@vaatturiliikesauma.fi

Through your customer account: log in (via the human icon on top of the screen) and use the return function under your order.

You do not need to give a reason. To meet the withdrawal deadline, it is enough to send your communication before the 14-day period expires.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the cost of standard delivery, but not any extra cost arising from your choice of a more expensive delivery method than our standard option.

We will make the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earliest. Refunds are made using the same payment method you used for the purchase, unless agreed otherwise, and you will not incur any fees as a result.

You must send the goods back to us without undue delay and no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised. This includes made-to-measure and bespoke garments, as well as items that have been altered or tailored to your measurements at your request. 

The right of withdrawal also does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery.

Our voluntary exchange and return policy (store policy)

In addition to your statutory rights above, we offer a voluntary exchange and return policy.

All eligible items have a 14 days exchange and return period from the day you receive your order. We will exchange or refund any clean, unworn item in its original condition with tags still attached, returned within this period.

Please allow us 1 to 3 business days to process your exchange or return after we have received it.

Customers are responsible for return shipping costs for exchanges and returns.

Returns within the EU will be refunded the standard shipping cost paid on the purchase. If you specifically requested non-standard delivery, such as express delivery, we will refund our standard delivery cost only. We do not refund shipping costs for partial returns.

Items purchased in store at our Helsinki premises are not eligible for online return or exchange, as you can try them on before purchasing. 

Please contact us at vaatturit@vaatturiliikesauma.fi before shipping your items back to us, and we will guide you through the process.

Refusing to accept the order

If you refuse to accept an order or do not collect it, the package will be returned to us. In this case you are responsible for the return shipping cost and any additional fees this causes. Once we have received and processed the returned package, these fees will be deducted from your refund. If you are exercising your statutory right of withdrawal, the terms of the statutory withdrawal section above apply.

Unpaid return shipments

Packages sent back to us unpaid incur additional costs, as we have to pay the postal service to redeem them. We reserve the right to deduct the actual costs incurred from redeeming unpaid return shipments.

Faulty items and manufacturing errors

As a consumer, you have a statutory right to goods that conform to the contract. If an item is defective or does not match its description, you are entitled to a remedy such as repair, replacement, price reduction, or a refund under EU and Finnish consumer law. Your statutory rights regarding defects apply in accordance with applicable consumer protection legislation.

If you receive an incorrect order or a faulty item, or an item develops a manufacturing fault, please contact us at vaatturit@vaatturiliikesauma.fi

To speed up the process, please attach photos and your order number. We are not responsible if the item has been used, washed, or cared for contrary to the care instructions on the labels. We will do our best to find a resolution as quickly as possible.

Dispute resolution

We always aim to resolve any issue directly with you first, so please contact us at vaatturit@vaatturiliikesauma.fi before taking any further steps.

If a dispute cannot be resolved between us, as a consumer you may refer the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta), www.kuluttajariita.fi. Before contacting the Board, please contact the Consumer Advisory Services (kuluttajaneuvonta) of the Finnish Competition and Consumer Authority, www.kkv.fi/en.

For cross-border disputes within the EU, you can seek help from the European Consumer Centre Finland, www.ecc.fi/en.

Nothing in these terms limits any mandatory consumer rights. To the extent permitted by applicable law, we are not liable for indirect or consequential damages.

We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including transport disruptions, strikes, natural disasters, war, governmental actions, or failures of telecommunications networks.

2. PRIVACY POLICY

Vaatturiliike Sauma Oy respects your privacy and processes your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection law.

2.1 Data controller

Vaatturiliike Sauma Oy, Bulevardi 14, 00120 Helsinki, Finland. Business ID: 0110229-5. Contact for data protection matters: vaatturit@vaatturiliikesauma.fi.

2.2 What data we collect

Depending on how you use our store, we may process:

Identity and contact details: first name, last name, company if any, street address, postcode and city, country, email address, telephone number.

Order and transaction data: order history, delivery details, payment confirmation. We do not store full card details, as these are handled by our payment provider.

Customer account data, if you create an account.

Return and exchange information.

Newsletter subscription status and marketing preferences.

Measurement and fitting information you provide for alterations or made-to-measure orders. 

Website usage and device data collected via cookies and similar technologies, as described under Cookies below.

Any other information you choose to provide to us.

2.3 Purposes and legal bases for processing

Processing and delivering your order, and handling returns, exchanges, alterations, and customer service: performance of a contract.

Accounting and complying with statutory obligations: legal obligation.

Maintaining and securing the webshop, preventing misuse, and developing our services: legitimate interest.

Sending marketing emails and newsletters: your consent.

Non-essential cookies and analytics or advertising: your consent.

Information you provide at checkout or on return and exchange forms is not used for marketing purposes without your permission. 

2.4 Where we collect data from

We collect data directly from you via the checkout, the return and exchange process, the newsletter subscription form, and your customer account. Some usage data is collected automatically via cookies when you consent.

2.5 Who we share data with

We share personal data only as necessary to run our store, with service providers acting as our processors under data processing agreements, including:

Our e-commerce platform and hosting provider: Shopify

Our payment service provider: Paytrail, Shopify Payments

Shipping and logistics partners: DHL

Our email and newsletter tools: Shopify

Analytics and advertising providers, where you have consented: Google, Meta

We do not otherwise disclose your personal data to third parties, unless required to do so by Finnish authorities.

2.6 International data transfers

Some of our service providers may process data outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as the EU Standard Contractual Clauses or an adequacy decision.

2.7 How long we keep your data

We keep personal data only as long as necessary for the purposes above:

Order and accounting data: retained as required by the Finnish Accounting Act, generally six years.

Customer account data: until you delete your account or request deletion.

Marketing consent data: until you withdraw your consent or unsubscribe.

Measurement and alteration data we keep as a base for possible future orders unless denied by the customer.

2.8 Your rights

Under the GDPR you have the right to access the personal data we hold about you, have inaccurate or incomplete data corrected, have your data erased, restrict or object to certain processing, receive your data in a machine-readable format, and withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the supervisory authority: the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto), Finland, www.tietosuoja.fi.

To exercise any of these rights, contact us at vaatturit@vaatturiliikesauma.fi

2.9 Cookies

Cookies are small files stored on your device. Essential cookies are needed for the shopping cart and core functions of the store and are always active. Non-essential cookies, used for analytics, personalisation, and advertising, are used only with your consent, which you can give or withdraw at any time via our cookie settings. 

You can also disable cookies in your browser settings, though this may affect how the store works.

2.10 Data security

We store all personal data confidentially. Access is limited to personnel who need the data for their tasks, such as fulfilling orders and handling returns, exchanges, and alterations, and to our partners under contract.

3. SHIPPING POLICY

When will I receive my order?

Domestic postage (Finland)

Pick up in store at our Helsinki premises: usually ready to be collected within 24 hours on business days.

Home or parcel delivery: delivered in (1 to 3 business days), including tracking.(carrier: DHL Express)

International postage

Delivery inside EU: 

DHL Express: delivered in (1 to 3 business days), including tracking.

DHL Economy: delivered in (2 to 4 business days), including tracking.

Delivery times are estimates only and may vary due to circumstances beyond our reasonable control.

Free shipping

Free shipping in Finland.

Orders outside the EU

We do not ship outside EU.

4. PRICING AND PAYMENT

All prices are shown in euros and include VAT. Due to EU tax regulations, the final price may vary at checkout based on your delivery location.

A contract of sale is formed once we confirm your order by email. We reserve the right to cancel an order in the event of an obvious pricing error, a payment that cannot be verified, or an item being out of stock, in which case any payment made will be refunded in full.

Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorised Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement and will forward the payment to the merchant. For reclamations, please first contact the store where the payment was made. Paytrail Plc, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, phone +358 207 181 830, Business ID 2122839-7